Its been 8 months since we finished building and I'm even more happy than I was when we first moved ✰✰✰✰✰

I was lucky to have met the Frank who owns the business on my way through the display home. He walked me through the process, gave me a rundown of how he operates, and what my expectations would be from a builder like them. Second time around I was again lucky to meet Vince, who walked through some more of the finer details and described a few things for me to think about when choosing the design. Having being guided by one of the former sales crew, there was an error in the layout we had edited, however Vince came over and straightened everything out with no hassles. Jessica walked us through the selections, and even though my wife wanted a certain theme, I would have let Jessica choose everything for us and plan on letting her choose the next scheme for an investment build when we get to that stage. Through out the build Rob and Amy kept us up-to-date with the progress and sent us photos. Amy was quite accommodating in any questions we had, and Rob ensured if there were items we wanted critically taken care of he would pay close attention to them. 

We had acoustic insulation in certain walls, and followed through on updating us on the stage site visits. The build took less than 5 months (including the christmas break) and if it weren't for an error on my behalf, it may have been sooner.
After the build was complete, there were no major issues, we had minor issue of aircon controller needing to be commissioned later on due to manufacturer fault, loose wire on the water heater, loose screw on a toilet and one window lock that I was able to fix myself. All of which were handled by Rob and with no inconvenience to us.
At the 3 month maintenance, there were a few settling cracks, which they gladly sealed, and a missed paint spot on a door that was unnoticeable until random chance of tripping over myself, falling and looking up being within 5cm of it.
8 months on, I probably regret not getting a basic builders landscape done, and putting in a couple more powerpoint in storage closet (for security system) and garage (to plug my future tesla car into 30 years from now).

Advice to anyone considering using them.
- bring pictures/drawings of what you want, they may well have done it before or can get it.
- if you have a powder room, maybe place a small exhaust if you don't have a window.
- advise on existing site conditions, ours was pretty flat, and we saved cash on them not having to do much work levelling it out. 
- if its your first time building a house, get things put in by the builder that require getting multiple quotes, people to be present at home, anything time consuming that you might not get to after having your first newborn and a wife asking to put decals on the wall whilst showing family and friends through the house explaining why you've got butchers paper for blinds because the installer suggested something to your wife and now you have to wait 2 weeks for the new stuff to come in. 

FAQs

Would I build with them again and why?
Yes, the way they operate, and the end result. Knowing how they do things, and what to ask for will make my next build even better. They're a small builder with big results. If you want double glazing with acoustic treatment in the room next to the kitchen, they can do it, if you want underfloor heating in the bathrooms, first time they did it, and they did it well.

Were they expensive?
You get what you pay for and what you ask for. If you wanted something, they'll put it in, if you didn't ask for it, they won't. If its standard items like handles and lights, it'll be there and it will be standard market quality, not the bargain basement stuff they bought in bulk from a supplier that probably won't be around. I recently looked at a build smaller size and they were more expensive, even without the bells and whistles of higher ceilings and doors.

How long did it take?
Less than 6 months including christmas. is that normal? to them it is. to others, like my sister and friends who have been building with volume builders for over a year its amazing.

If you had to change one thing about your house what would it be?
I'm used to living in apartments close to railways and highways and high density areas. So when its quiet, I can hear eeevvveerrrythingg..... I should have asked for acoustic treatment on all walls and windows etc. Personal preference but thats me. Note: its no different to any other house not louder or quieter. goto the display homes, what you see if what you'll get.

Customer-oriented star builder ­­✰✰✰✰✰

Right from the start, we were very pleased with Maria Abalos, the sales staff. She was very informative and helped us every time when we had questions. Even when we had some issues with the settlement, she and her team was very patient and helped us as much as they could. It was such a customer-oriented experience and we felt valued!

Our building process also went well as we were very well-informed with every stage of the progress. Rob, the construction manager is knowledgeable and helpful and we can see that the house is in good hands. Finally, we got our building way before schedule and are very satisfied with the end product. 

We are more than happy that they are our builder!

Thank You to all True Value Homes staff! Very happy with my new home ✰✰✰✰✰

I traveled to Melbourne, the world’s most livable city in the world around a year ago. During that week, I came the idea of buying a house for holiday and retirement. I looked for a few house and land packages through real estate agents but couldn’t make my mind of going ahead. The reason was because of the price, and also the way it worked. As I know the whole building process would take a while and would be more complicated, I preferred to have the direct contact with the builder. Then I met the Chinese consultant from True Value Homes, who took me to purchase the land and we signed up on building as well in the next day. Not like the other builders’ which made a lot of upgrading in the displays, their display house at Gateway estate is quite standard but decent, which I believe was good enough for a holiday house. After I went back to China, we kept in contact via emails and web chat. The whole process was going smoothly as everything got sorted efficiently. The communication was so clear and easy and I had always been building up trust with them. When the construction started, they always sent updates to me almost every week to keep me in the loop. And at the end of each stage I would receive photos of my house. The handover was brought forward around 2 months ahead. On the day of handover, I came to Melbourne in person, and ordered furniture from Ikea. What made me so happy was the house was completely ready to move in with oven and hot water ready. So I lived in the house on the day. The finishes were fantastic and the quality was the same as their display home. 

I would like to thank all True Value Homes staff and recommend them to any overseas buyers like me who wants to get a hassle free experience in building in Melbourne.

THANKYOU...THANKYOU...THANKYOU

We love our new home and our thanks go to Vince, Jason, Frank, Amy, Jess and Ted for all of your patience, support and understanding as we made changes and alterations to the plan we chose. We couldn’t have asked for anyone better to build it for us and as promised it was totally stress free and with the added bonus of an early handover. The quality of our home is excellent and the whole crew at True Value Homes has been fantastic to work with.

The customer service, the walk throughs and emails at the end of each stage was also a nice touch.

If we ever had to build again we would not hesitate to build with True Value Homes and we will be recommending them to everyone who asks.

P.S… we love the chopping board.

Paul & Vicki ✰✰✰✰✰

We built our new home with True Value Homes just over a year ago.  We were new immigrants from New Zealand and didn’t know the market over here in Australia.  We had renovated previous homes and so knew basically what we wanted in a home. We began the journey by buying our land and then visiting many builders open homes.

We fell in love with one of True Value Homes designs admiring the open spaces, the quality presentation and great range of different options that were available. The fact that they were a small family business appealed to us – we were more than just a number unlike some of the bigger firms. The building process was incredibly smooth and problem free and felt we were part of this process.

The customer service was second to none, emails and phone calls, questions and queries were answered quickly and professionally. The estimated build time was accurate and any issues were quickly remedied. The final result was a beautiful home always admired by our many visitors - friends and family.

All were impressed with the design and quality of workmanship. We are very satisfied clients of True Value Homes and would not hesitate recommending them to anyone considering building a new home. Thanks so much to Vince, Frank and Jason - the True Value Team.

Kind regards

Kevin and Junior ✰✰✰✰✰

Firstly I would like to thank Vince, Jess and Jason for all their support during the building process.

Being my first home I did not know a lot and the team provided excellent service and their honest opinion during my time with True Value and I am glad to have built with them. Thank you for always being so accommodating, particularly for the time when I couldn't take work off and color selection went from 6pm to 9 pm. I can’t say enough and will be building again with True Value in the future.

I highly recommend them to anyone looking to build a quality home.

Aubrey Carino ✰✰✰✰✰

Building our first home with True Value Homes has been a pleasure all this time. From the very beginning even before contract signing Vince have been very nice and professional to us and has always been able to show patience when it comes to accommodate our expectation and amendments. Jessica has also done us a big favour by providing us professional and reliable advise which have made things a lot easier for us during our colour selection.

In our building progress, Vince and Jason has been very helpful throughout the whole process. They have always been able to show patience and professionalism to us regardless of our request. For example Vince and Jason will always been willing to meet us and discuss with us after hours before of my work commitment. Vince and Jason are also very helpful when it comes to providing us quotes for some extra ideas that we have. Any modification or changes that are within the reason True Value Homes have always been helpful and willing to accommodate. Furthermore Vince and Jason will always keep us posted in regards to the building progress and they will always make sure that the top quality of work is delivered.

In whole we are very pleased and delightful that True Value Home has delivered the best quality of work and we have never had any major problems. The whole building process was easy and stress free because of the good work and outstanding customer service of all True Value Homes personnel. Everyone from True Value Home have always given us quick response and excellent services which makes us feel very well looked after.

We will definitely recommend True Value Homes to people that we know if they are building a new home as we have such a wonderful experience with them and they have successfully make our dream comes true!

Best regards,

Joshua and Joanne ✰✰✰✰✰

We decided to Build our first home exactly the way we dreamt of. From many friends and family we heard how difficult it was to work with builders and they did not end up getting what they dreamt of, hidden cost and also post signing the contract couldn't make any changes to tiles or the design of their home.

My Husband and I are truly best that our experience with True Value Homes was outstanding. We not only built our home the way we dreamt of, but I made numerous changes time and time again. Either it was Emails or messages, I had replies in a timely manner, and also Frank, Vince and Jason (the owners) were always available to make time for a walk through each stage of building. We also found comfort in knowing that the owners themselves were always on site, either it being Frank or Jason and also Vince. True Value homes has respected us as individuals and not just another customer. Our home was handed over to us before the handover date. Four months living in our first home, we have not had any imperfections as it is build to perfection.

One minor issue we had we the seals in our basin that becomes loose from running hot water, I sent Vince the email at 11pm on a Friday night, Saturday 9 am we had Frank,Vince and Jason on our door ready to solve an minor issue that could have been done by a plumber. To those reading this, I would strongly encourage you visit their display homes and take time to talk to Vince. If in the future we build again, it will surely be with True Value Homes.

Thank you.

Ashiana and Bishal ✰✰✰✰✰
Featherbrook.

We would like to say a big big thank you to everyone in True Value Homes, especially to Frank, Vince, Jason, Jess and Amy. Why? A little story about us; we had a painful journey with our previous builder and we were so devastated that we were planning to sell the block away. Thank God we met Frank from True Value Homes. He offered us his help when no other builders did. It was difficult to restore the site that was damaged by the previous builder, but they worked really hard behind the scene and made it so easy for us. We truly can’t thank them enough for what they have done for us.  

It was hassle free with colour selection, electrical plan, and contract signing. Vince from True Value Homes made it so simple for us. Jess and Vince are very knowledgeable with colour selection. They gave us good ideas on how to pick the right selection. Considering their wide selection and inclusion list, their price is truly value for money! We were given so many good options that we have no problems selecting everything we desire for our dream home. Did we mention about their customer service? We couldn’t be happier with their quick response to our questions and emails. Their top-notch customer services never cease to amaze us.

Frank, Vince and Jason are very helpful and approachable. They patiently walk us through every stage of the build and allow us to visit the site at anytime. We cannot remember how many times we have to trouble them with our silly questions, but they are always there to help us out with a smile on their faces. For a first homebuyer, we are always grateful for what they have done for us. They literally held our hands and walked through every step of the build with us. We can guarantee that you cannot find a builder like them out there. True Value Homes will blow your mind away with their outstanding customer service! 

The quality of the build really surprised us as it is to the highest standard. We have never seen such high standard in any displays from other builders. True Value Homes doesn’t just build a good house; they treasure their relationship with their clients. It was a wonderful journey building our first home with them. If it weren’t True Value Homes, we would not have such a beautiful home. If we build again, and yes, we will choose you True Value Homes again! You guys are the most genuine people we have ever met in the building industry. With no hesitation, we are proud to be a 100% satisfied customer of True Value Homes. Love you all...

Matthew & Sandy

Dear Vince, Frank & Jason,

We are writing this letter to you to express our gratitude for building our new home at Allura estate.

After visiting numerous builders, we decided go with TrueValueHomes as you don’t only provide us with lots of options in home design, but also be able to alter the design to suit our needs without hesitation.

All people work at TrueValueHomes are friendly and easy to communicate with. Whenever I have questions, I can reach out and get answers in the shortest time.

During the selection process, we have gone through many times of small changes, here and there, and Vince had been always patient and thoughtful to assist us.

Construction process can sometimes be frustrating, but Frank and Jason made it so easy for us to see every stage, went through every detail and answered all our questions. I do believe you treat our home like one of your own, to put every effort into it for perfection.

After handover the home, whenever we have any questions or issues, you guys always came to help, even just for cutting a hole for our washing machine.

I am fully satisfied with the experience with TrueValueHomes and would recommend to all my friends who would to have a hassle free new home experience.

I believe TrueValueHomes will continue helping family to move into their dreamhomes and maintain their highest level of quality both in services and the homes they build. I will not hesitate to building with them in the future.

Yours Sincerely,

Ran & Lu ✰✰✰✰✰

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"I recently built my first home with True Value Home and the experience with them was amazing. The best thing about them, other than the great quality of the house, is the communication. If I raised any queries, I would get the response in a short period..."
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